Protection of our community is paramount

Wednesday 23 December 2020

In light of the recent uncertainty surrounding the outbreak of the COVID-19 (Coronavirus), we wanted to reach out to our community and let you know about the steps we are taking in management and customer care.

We are here to ensure, as always, our customers continue to feel safe and protected when visiting our centre. We have increased staff levels during peak periods to further assist these processes. Our full time cleaning staff adhere to stringent guidelines to ensure you stay in optimal health with regular cleaning services in both toilets and other public areas.

Hand sanitiser has also been made available throughout the centre for your convenience and our retail stores have implemented their own strict health and safety practices and are here to continue to provide all your essential weekly grocery and service needs in a safe, hygienic environment.

We also encourage our customers to please adhere to guidelines as communicated in the centre including keeping 1.5m distance from other customers, retail staff and not dwelling in large groups.

All of the staff and retailers at Berowra Village Shopping Centre appreciate our community's ongoing support, cooperation and understanding.

Hygiene is critical

One of the recurring and strong pieces of advice coming from health authorities is to maintain good hygiene practices.

We encourage you to:

  • Avoid close contact with people, especially those who are unwell or showing symptoms of illness.

  • Practice frequent hand washing with soap

  • Wear a mask in public places

As a courtesy to other customers, if you are feeling unwell or demonstrating symptoms, we encourage you to not to visit the centre at this time. We’ll look forward to seeing you when you’re better.

We're here to help

We understand your daily lives have been and will continue to be impacted by the implications of this virus. However, we are working closely with our retailers and staff to continue to deliver a strong community centre with all of your daily shopping needs. We will be on the front foot of keeping you informed of what our stores are up to and how they can supply you with your daily shopping and service needs knowing that your health is protected and comes first.

Finally, please continue to follow us closely on our centre website so we can keep you informed. We are here to support our very loyal community throughout this uncertain time.

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